Last updated: August 15, 2026
BARF cannot be shipped like a collar or a bag of kibble. Raw meat, cold chain, express shipping: the rules are different, and it's best to know them before ordering. This page concerns only BARF products and raw food. For all other catalog items, please refer to our General Shipping Policy.
Things to remember before ordering
- Minimum order: 10 kg of frozen products
- Shipping on Mondays only, order must be confirmed before Sunday 11:59 PM
- Fixed fee of €19.99 per package — not eligible for free delivery over €89
- Mandatory in-person delivery: no letterbox, no drop-off without signature, no relay point
- Package separate from the rest of your order, with its own tracking
Summary
A dedicated shipping circuit
Our BARF products are shipped from a specialized refrigerated warehouse, distinct from the one that handles accessories and dry food. They are shipped directly to you, without passing through a second warehouse — this is the only way to ensure that the cold chain is never broken.
Practical consequence: if your order combines BARF and other items, you will receive at least two packages, on different dates, each with its own tracking number. This is not a preparation error.
Minimum order: 10 kg
Frozen products can only be shipped for orders of 10 kg of BARF merchandise or more.
This is not a commercial constraint, it's physics: an insulated box only maintains its temperature if it is properly filled. Below 10 kg, the volume of air is too large and the cold dissipates well before arrival. We prefer not to ship rather than deliver goods for which we can no longer guarantee quality.
This minimum applies to the weight of BARF products only. Accessories or treats in the same basket do not count towards the 10 kg, as they are shipped separately.
Shipping days and lead times
BARF is shipped on Mondays via express transport. This single day is not arbitrary: it ensures that the package travels at the beginning of the week and has no risk of being held up in a depot over the weekend.
| Step | Lead time |
|---|---|
| Order processing | 1 to 2 business days |
| Shipping day | Monday |
| Transport (mainland France) | 1 to 7 business days |
Delivery fees
BARF shipping is charged at €19.99 per package, for a package that can contain up to 26 kg of merchandise. Beyond that, a second package will be created and charged at the same rate.
| BARF merchandise weight | Fees |
|---|---|
| Less than 10 kg | Order cannot be shipped |
| 10 to 26 kg | €19.99 |
| Each additional increment up to 26 kg | + €19.99 |
These fees are not covered by free delivery over €89. The cold chain — insulated box, dry ice, express shipping with signature — represents a fixed cost that does not depend on the amount of your cart. Rather than burying it in the price of the meat, we display it separately.
Trufféo's Advice
In practice, the most cost-effective BARF order is a grouped one. Aiming for 25 kg rather than 12 kg means the same €19.90 flat rate for twice the merchandise — or €0.80 per kg for transport instead of €1.66. A large monthly order, a well-stocked freezer, and only one day to set aside for receipt: this is the rhythm that works best for most breeders.
Packaging and cold chain
Your BARF travels in an insulated box inserted into an outer carton, sized according to the volume ordered (5, 12, or 26 kg formats). Dry ice is added at the time of packaging.
This setup maintains the temperature for at least 72 hours after leaving the warehouse — more than enough to cover express transport, even in case of slight carrier delays.
On the day of delivery
BARF is shipped via express transport with in-person delivery. You must personally receive the package.
Practically, this means that the following options are not possible:
- dropping off in front of the door, in the garage, or with a neighbor without a signature;
- delivery to a relay point or an automated locker;
- redirection or change of address during transit.
You will receive an email announcing the delivery date. Please ensure you are present on that day, or have a trusted person receive the package at the same address.
Upon receipt: storage and thawing
- Open the package immediately and transfer the products to the freezer, at -18 °C.
- Make sure to have space in advance: 20 kg of BARF fills a large freezer drawer.
- To serve, thaw in the refrigerator for approximately 12 hours, without airtight packaging or with sufficient ventilation openings.
- Serve the meat at room temperature, never frozen.
- Do not refreeze a product that has been thawed in the refrigerator and then left at room temperature for several hours.
A product that arrives still cold and firm, even partially thawed on the surface, presents no loss of quality. You can refreeze it without problem or serve it directly.
Underserved areas
BARF shipping is available in mainland France only.
Deliveries to islands are not possible, nor to Corsica, French overseas departments and territories (DOM-TOM), or other overseas regions: transit times there exceed the capacity of the insulated box.
The rest of the Trufféo catalog can, of course, still be delivered to these areas under usual conditions.
Frequently Asked Questions
My BARF cart is 7 kg, what happens?
The order cannot be shipped. Please add enough BARF products to reach 10 kg — this is the threshold below which the insulated box can no longer maintain its temperature.
Why doesn't BARF qualify for free delivery over €89?
Because the cost of the cold chain does not vary with the order amount. Absorbing it into free delivery would mean passing it on to the price of the meat, which we do not want to do.
I ordered on Tuesday, when will my package be shipped?
The following Monday. Only orders paid by Sunday 11:59 PM are shipped on the current week's Monday.
Can I have it delivered to a relay point or locker?
No. BARF express transport requires a signature upon delivery, and no relay point has refrigerated space.
My package arrived with the meat thawed on the surface, is this a problem?
No, as long as the products are still cold and firm at the core. Refreeze or serve directly. However, if the package arrives at room temperature, do not consume it and contact us immediately with a photo.
Can I change my address after ordering?
Once the order is packed in the warehouse, nothing can be changed — neither the address, nor the content, nor the quantities. Write to us as soon as possible if an error has occurred, we will do our best before packaging.
I ordered BARF and treats, why two packages?
Because they ship from different locations. BARF comes from the refrigerated warehouse, the rest from our usual warehouses. Each package has its own tracking and delivery date.
A question about your BARF order?
Email us at contact@truffeo.shop, we respond within 48 business hours. For a package in transit, please provide your order number: it saves a back-and-forth.
This page specifies the conditions specific to BARF and raw food. It complements our General Terms and Conditions of Sale, our Shipping Policy, and our Refund Policy. In case of discrepancies, the contractual documents shall prevail.